0860 627 627 (Call Centre) / 011 554 2700  (Reception) 

  info@ncr.org.za / complaints@ncr.org.za / workshops@ncr.org.za

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WELCOME TO THE NATIONAL CREDIT REGULATOR

The National Credit Regulator (NCR) was established as the regulator for the South African credit industry by the National Credit Act (34 of 2005) (NCA). It is tasked with consumer education, research, policy development, registration of industry participants, investigation of complaints and enforcement of the NCA.

The NCA requires the NCR to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities.

The NCR registers and ensures compliance to the NCA by the following industry participants: credit providers, credit bureaus, debt counsellors, alternative dispute resolution agents and payment distribution agents.

WELCOME TO THE NATIONAL CREDIT REGULATOR

The National Credit Regulator (NCR) was established as the regulator for the South African credit industry by the National Credit Act (34 of 2005) (NCA). It is tasked with consumer education, research, policy development, registration of industry participants, investigation of complaints and enforcement of the NCA.

The NCA requires the NCR to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities.

The NCR registers and ensures compliance to the NCA by the following industry participants: credit providers, credit bureaus, debt counsellors, alternative dispute resolution agents and payment distribution agents.

Who needs to register?

 The Act makes provision for the registration of debt counsellors which have complied with all the provisions of The Act and satisfied the training requirements of the NCR.


Debt cousellors will conduct independent enquiries into consumers’ financial circumstances and make recommendations to the courts concerning debt restructuring and suspension of reckless credit agreements.

Requirements for Registering as a Debt Counsellor as per Section 44 and Regulation 10 of the National Credit Amendment Act, 19 of 2014:

1.    Applicant must  be 18 years or older

2.    Must have a grade 12 certificate or equivalent level 4 qualification issued by the South African Qualifications Authority in terms of regulation 10 ( a) ( i)  

3.    Must successfully complete a debt counselling course approved by the National Credit Regulator and provided by an institution approved by the National Credit Regulator;  be 18 years or older

o    University of Pretoria (Law Clinic) - 012 420 5235

o    Damelin - 011 796 2000

o    Rudo Research   Training - 012 663 3251/3120

o    Summit Financial Partners - 087 806 1000

o    Compuscan Academy - 021 888 6000

4.    Must have a minimum of two years working experience in any of the following fields;

o    Consumer Protection

o    Complaints Resolution

o    Consumer Advisory Services

o    Legal or Paralegal Services

o    Accounting or financial services

o    Education or training of Individuals

o    Counselling of Individuals

o    General Business Environment

5.    Must not be subject to an Administration order as contemplated in section 74 of the Magistrate‘s court Act 32 of 1944

6.    Must not be subject to debt re-arrangement as contemplated in section 86 and 87 of the National Credit Act.

7.    Must not be engaged in, employed by or acting as an agent for a person that is engaged in –

o    Debt collection

o    The operation of a credit bureau

o    Credit provision

8.    The person must demonstrate ability to manage his / her own finances at the time of applying for registration as well as providing counselling or transfer of skills

 

Latest news

9
Alternative Dispute Resolution Agents
53
Credit Bureaus
8218
Credit Providers
1586
Debt Counsellors
4
Payment Distribution Agents

Contact details

Physical Address
127 - 15th Road
Randjespark
Midrand
1683

Physical Address
Call-Centre, Complaints and Investigations Department
232-15th Road
Randjespark
Midrand
1683

Consumer Rights

Consumer Assistance
Know your rights
Consumer Tips
Challenge Credit Record

Operating Hours

Mon - Thur : 8AM - 5PM
Friday : 8AM - 4:30PM

Call Centre
0860 627 627

Telephone
011 554 2700

National Credit Act

Download the National Credit Act
National Credit Amendment Act
National Credit Regulations
Background Documents on the NCA

 

Fraud / Anti-Corruption Hotline

Report any incidents of wrong doing
to the KPMG Ethics Line

0800 20 53 17 (Toll Free)