0860 627 627 (Call Centre) / 011 554 2700  (Reception) 

  info@ncr.org.za / complaints@ncr.org.za / workshops@ncr.org.za

Credit Provider Compliance

Mandate of the Credit Provider Compliance Department

The Compliance Department is responsible to monitor credit providers and the credit industry to detect and prevent non-compliance with the National Credit Act.

The compliance monitoring is conducted through the following measures:

  1. Desktop monitoring;
  2. Onsite monitoring;
  3. Submission of statutory reports;
  4. Monitoring of Conditions of registration;
  5. Market Conduct Studies;
  6. Compliance workshops.

The Compliance Department is a division of the National Credit Regulator (NCR) and is responsible for ensuring that the registered credit providers comply with the National Credit Act no. 34 of 2005 (the Act). Section 15 of the Act states that the NCR may monitor the consumer credit market and industry to ensure that prohibited conduct is prevented or detected and prosecuted. The mandate of the department is to monitor compliance by the registrants specifically credit providers and assisting them to comply.

Relevant Sections

Prescribed Statutory Reporting (Credit Provider)

  1. Statistical Returns (Form 39)
  2. Compliance Report
  3. Annual Financial Statements
  4. Annual Financial and Operational Return
  5. Assurance Engagement Reports Audited
  6. Assurance Engagement Reports Unaudited
  7. Language Policy Review

Contact details

Physical Address
127 - 15th Road

Physical Address
Call-Centre, Complaints and Investigations Department
232-15th Road

Consumer Rights

Consumer Assistance
Know your rights
Consumer Tips
Challenge Credit Record

Operating Hours

Mon - Thur : 8AM - 5PM
Friday : 8AM - 4:30PM

Call Centre
0860 627 627

011 554 2700

National Credit Act

Download the National Credit Act
National Credit Amendment Act
National Credit Regulations
Background Documents on the NCA


Fraud / Anti-Corruption Hotline

Report any incidents of wrong doing
to the KPMG Ethics Line

0800 20 53 17 (Toll Free)