phone 0860 627 627 (Call Centre) / 011 554 2700 (Reception)

contact info@ncr.org.za / complaints@ncr.org.za / workshops@ncr.org.za

The National Credit Regulator (NCR) was established as the regulator for the South African credit industry by the National Credit Act (34 of 2005) (NCA). It is tasked with consumer education, research, policy development, registration of industry participants, investigation of complaints and enforcement of the NCA.

The NCA requires the NCR to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities.

The NCR registers and ensures compliance to the NCA by the following industry participants: credit providers, credit bureaus, debt counsellors, alternative dispute resolution agents and payment distribution agents.

Useful contacts

WHO TO CONTACT WHEN YOU NEED ASSISTANCE OR ADVISE FOR PROBLEMS RELATED TO:

CREDIT RELATED MATTERS AND DEBT COUNSELLING

The National Credit Regulator

Reception	: 011 554 2700
Fax	: 011 805 4905
Email	: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post	: PO Box 209, Halfway House, 1685

To request a workshop please forward an email with details to This email address is being protected from spambots. You need JavaScript enabled to view it.

CONSUMER PRODUCTS AND SERVICES

The National Consumer Commission

Telephone	: 086 026 6786
Fax	: 086 151 5229
Email	: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post	: Private Bag x84, Pretoria
Website	: www.nccsa.org.za

BANKING - The Ombudsman for Banking Services

Sharecall	: 086 080 0900
Telephone	: 011 838 0035/38/39
Fax	: 011 838 0043
Email	: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post	: PO Box 6728, JOHANNESBURG, 2000
Website	: www.obssa.co.za

CREDIT BUREAU AND NON-BANK FINANCIAL SERVICES

The Credit Information Ombud

Call centre	: 086 166 2837
Telephone	: 011 781 6431
Email	: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post	: Postnet Suite 444, Private Bag 1, JUKSKEI PARK, 2153
Website	: www.creditombud.org.za

FINANCIAL ADVICE

The Office of the Ombud for Financial Services Providers

Sharecall	: 086 032 4766
Telephone	: 012 470 9080
Fax	: 012 348 3447
Email	: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post	: PO Box 74571, Lynwoodridge, 0040
Website	: www.faisombud.co.za

INVESTMENTS

The Financial Services Board

Toll-free	080 011 0443 / 080 020 2087
Telephone	012 428 8000
Fax	012 347 0211
Email	This email address is being protected from spambots. You need JavaScript enabled to view it.
Post	PO Box 35655, Menlo Park, 0102
Website	www.fsb.co.za

LIFE ASSURANCE

Ombudsman for Long-term Insurance.

Sharecall	086 066 2837
Telephone	021 657 5000
Fax	021 674 0951
Email	This email address is being protected from spambots. You need JavaScript enabled to view it.
Post	Private Bag X45, Claremont, 7735

MEDICAL SCHEME

The Council for Medical Schemes

Sharecall	: 086 112 3267
Telephone	: 012 431 0500
Fax	: 012 431 0560
Email	: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post	: Private Bag X34, Hatfield, 0028

PENSION FUND

The Pension Funds Adjudicator

Telephone	: 011 884 8454
Fax	: 011 884 1144
Email	: enquiries-jhb@
Post	: PO Box 651826, Benmore, 2010
Website	: www.pfa.org.za

SHORT-TERM INSURANCE

The Ombudsman for Short-term Insurance

Sharecall	: 086 072 6890
Telephone	: 011 726 8900
Fax	: 011 726 5501
Email	: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post	: PO Box 32334, Braamfontein, 2017
Website	: www.osti.co.za

Credit providers are reminded of their financial intelligence centre act obligations

The products and services offered by credit providers, such as loans and finance, make them vulnerable targets for money...
Credit extension seasonally increases marginally

Today, the National Credit Regulator (NCR) released the Consumer Credit Market Report (CCMR) and the Credit Bureau Monitor (CBM), which are based on data submitted by...
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Investigations in the Cape Town

In the past week, the National Credit Regular (“NCR”) embarked on investigations against Debt Counsellors in the Cape Town area following the receipt of numerous complaints of non-compliance with the...
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MSR Financial Solutions (Pty) Ltd and other credit providers flout the National Credit Act and deals with the consequences
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Credit extension marginally slows down

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The National Credit Regulator (NCR) has in recent times noted advertising practices by debt counsellors and unregistered persons that are ...
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he National Credit Regulator (NCR) encourages consumers to make savings one of their New Year’s resolutions in order to avoid borrowing all the time and to avoid over-indebtedness....
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It is illegal for a credit provider to take a consumer’s ID or cards when granting credit

“In terms of the National Credit Act, it is illegal for credit providers to retain consumers’ instruments such ...
Debt counselling offers new lease of life for over-indebted consumers

The National Credit Act introduced debt counselling in 2007 as a debt relief measure that could assist
Alternative Data Landscape in South Africa

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