Response to the media statement issued by the credit bureau Consumer Profile Bureau (Pty) Ltd on the Compliance Notice relating to the keeping of information on medical status or history on its records

The National Credit Regulator (NCR) has noted the media statement issued by the credit bureau Consumer Profile Bureau (Pty) Ltd on the Compliance Notice issued last week relating to the retention of information with regards to medical history or status on its records.

Whilst the NCR appreciates CPB’s expressed willingness to comply with the Compliance Notice and CPB has in fact done so, the NCR is concerned that CPB’s media statement could give an impression that the NCR wrongly issued the Compliance Notice.

The NCR received communication from CPB confirming that they are holding this information after the submission of the annual compliance report which has been certified by auditors.

The regulation under which the Compliance Notice was issued to CPB prohibits credit bureaus from including information relating to medical status or history as subjects of consumer credit information and keeping this information on its records. The information that is entered into the records of a credit bureau should not have the medical conditions or information of consumers regardless of whether such persons are alive or deceased. The Compliance Notice was correctly issued to CPB on this basis.

The NCR confirms that CPB has since removed this information from its records and this has been confirmed by the auditors.

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