0860 627 627 (Call Centre) / 011 554 2700  (Reception) 

  info@ncr.org.za / complaints@ncr.org.za / workshops@ncr.org.za

Voluntary cancellation of registration

In terms of Section 58, a registrant may cancel its registration by giving the National Credit Regulator written notice in the prescribed manner and form-

  • stating the registrant’s intention to voluntarily cancel the registration; and
  • specifying a date, at least five business days after the date of the notice, on which the cancellation is to take effect.

Additional Requirements for voluntary cancellation of registration

  1. Complete form 10.
  2. An affidavit confirming that you do not have existing customers OR that your consumers have been taken over by another DC (Please mention the Debt Counsellor name and NCRDC registration number).
  3. Provide acknowledgement letter from the Debt Counsellor receiving the files.
  4. Attach to the said notice the original registration certificate issued to the registrant by the National Credit Regulator.
  5. Attach to the said notice proof that all the affected consumers, payment distribution agents (PDAs) and all credit bureaux have been notified about the intended cancellation.

Who needs to register?

 The Act makes provision for the registration of debt counsellors which have complied with all the provisions of The Act and satisfied the training requirements of the NCR.


Debt cousellors will conduct independent enquiries into consumers’ financial circumstances and make recommendations to the courts concerning debt restructuring and suspension of reckless credit agreements.

Requirements for Registering as a Debt Counsellor as per Section 44 and Regulation 10 of the National Credit Amendment Act, 19 of 2014:

1.    Applicant must  be 18 years or older

2.    Must have a grade 12 certificate or equivalent level 4 qualification issued by the South African Qualifications Authority in terms of regulation 10 ( a) ( i)  

3.    Must successfully complete a debt counselling course approved by the National Credit Regulator and provided by an institution approved by the National Credit Regulator;  be 18 years or older

o    University of Pretoria (Law Clinic) - 012 420 5235

o    Damelin - 011 796 2000

o    Rudo Research   Training - 012 663 3251/3120

o    Summit Financial Partners - 087 806 1000

o    Compuscan Academy - 021 888 6000

4.    Must have a minimum of two years working experience in any of the following fields;

o    Consumer Protection

o    Complaints Resolution

o    Consumer Advisory Services

o    Legal or Paralegal Services

o    Accounting or financial services

o    Education or training of Individuals

o    Counselling of Individuals

o    General Business Environment

5.    Must not be subject to an Administration order as contemplated in section 74 of the Magistrate‘s court Act 32 of 1944

6.    Must not be subject to debt re-arrangement as contemplated in section 86 and 87 of the National Credit Act.

7.    Must not be engaged in, employed by or acting as an agent for a person that is engaged in –

o    Debt collection

o    The operation of a credit bureau

o    Credit provision

8.    The person must demonstrate ability to manage his / her own finances at the time of applying for registration as well as providing counselling or transfer of skills

 

Registration as a Debt Counsellor

 The Act makes provision for the registration of debt counsellors which have complied with all the provisions of the Act and satisfied the training requirements of the NCR.

Debt counsellors will conduct independent enquiries into consumers’ financial circumstances and make recommendations to the courts concerning debt restructuring and suspension of reckless credit agreements. 

Requirements for Registering as a Debt Counsellor as per Section 44 and Regulation 10 of the National Credit Amendment Act, 19 of 2014: 

1. Applicant must be 18 years or older
2. Must have a grade 12 certificate or equivalent level 4 qualification issued by the South African Qualifications Authority in terms of regulation 10 (a) (i).  
3. Must successfully complete a debt counselling course approved by the National Credit Regulator
The following training service providers are approved by the National Credit Regulator to offer DC course:

Institution name Email Address Contact Number
University of pretoria enterprise This email address is being protected from spambots. You need JavaScript enabled to view it. 012 434 2500/5235
Resonance institute of learning This email address is being protected from spambots. You need JavaScript enabled to view it. 011 888 3498/079 943 9019/+27 (10) 140 1486
Compuscan/Experian This email address is being protected from spambots. You need JavaScript enabled to view it. 021 888 6000 / Ext 6048/082 441 0941
Rudo consulting This email address is being protected from spambots. You need JavaScript enabled to view it. 012 663 3251/082 871 5586 , 076 156 8366

4. Must have a minimum of two years full time working experience in any of the following fields;

  • Consumer Protection;
  • Complaints Resolution;
  • Consumer Advisory Services;
  • Legal or Paralegal Services;
  • Accounting or financial services;
  • Education or training of individuals;
  • Counselling of individuals;
  • General Business Environment.

5. Must not be subject to an administration order as contemplated in section 74 of the Magistrate‘s court Act 32 of 1944
6. Must not be subject to debt re-arrangement as contemplated in section 86 and 87 of the National Credit Act.
7. Must not be engaged in, employed by or acting as an agent for a person that is engaged in –

  • Debt collection;
  • The operation of a credit bureau;
  • Credit provision.

8. The person must demonstrate ability to manage his / her own finances at the time of applying for registration as well as providing counselling or transfer of skills
Documents and information required for the application for registration as a Debt Counsellor in terms of Section 44 of the National Credit Amendment Act, 19 of 2014:
Please note that your application will not be processed and/or considered without the following:
1. Completed and signed application form (Form 4).
2. A certified copy of your identity or passport document. If non south African Citizen, please provide a certified copy of valid work permit
3. A certified copy of your Matric Certificate or equivalent NQF Level 4 qualification issued by the South African Qualifications Authority (“SAQA”). If it is a foreign qualification, please provide an evaluation certificate issued by the South African Qualifications Authority (“SAQA”).  
4. A certified copy of your debt counselling certificate issued by an NCR (National Credit Regulator) accredited training service provider.
5. Proof of registration with the South African Revenue Services (SARS).
6. A copy of your Curriculum Vitae (“CV”) detailing your academic qualifications, full names of previous and current employers, dates of employment, responsibilities and experience obtained during each period of employment.
7.   A Criminal Clearance Certificate issued by the South African Police Services (SAPS) or other Service Provider listed in the annexure attached hereto marked A. The clearance certificate must not be older than six (6) months. (Please create a link)
8. Proof of payment of the registration fees:

  • Non-refundable application fee of R550;
  • Initial registration fee R500;
  • Branch fee of R250 per location or premises at or from which the applicant conducts registered activities.

9. A letter from the bank confirming your banking details or a copy of a cancelled blank cheque or a stamped bank statement.

Your application will not be considered if you have not completed the debt counselling course provided by an NCR (National Credit Regulator) accredited training service provider

For further information regarding the application process, please contact the Registrations Department at telephone number 011 554 2700 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact details

Physical Address
127 - 15th Road
Randjespark
Midrand
1683

Physical Address
Call-Centre, Complaints and Investigations Department
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Randjespark
Midrand
1683

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National Credit Act

Download the National Credit Act
National Credit Amendment Act
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