0860 627 627 (Call Centre) / 011 554 2700  (Reception) 

  info@ncr.org.za / complaints@ncr.org.za / workshops@ncr.org.za

Complaints that fall outside the NCR’s mandate

We cannot assist if your complaint involves: 

  • Service agreements, e.g. Vodacom, MTN,  Levies, Municipal accounts, gym etc.
  • A matter that would more appropriately be dealt with by a court of law or another dispute resolution process.
  • A matter which is or has been or currently is the subject of litigation, subject to certain exceptions.
  • A matter relating to administration or Administrators.
  • Complaints relating to damaged goods, these should be sent to the National Consumer Commission or Motor  Vehicle Ombudsman for vehicles. 
  • Debit orders going off on the wrong dates. 

Contact details

Physical Address
127 - 15th Road
Randjespark
Midrand
1683

Physical Address
Call-Centre, Complaints and Investigations Department
232-15th Road
Randjespark
Midrand
1683

Consumer Rights

Consumer Assistance
Know your rights
Consumer Tips
Challenge Credit Record

Operating Hours

Mon - Thur : 8AM - 5PM
Friday : 8AM - 4:30PM

Call Centre
0860 627 627

Telephone
011 554 2700

National Credit Act

Download the National Credit Act
National Credit Amendment Act
National Credit Regulations
Background Documents on the NCA

 

Fraud / Anti-Corruption Hotline

Report any incidents of wrong doing
to the KPMG Ethics Line

0800 20 53 17 (Toll Free)